FAQ – Chrome Watches

What is a Seiko mod?

A Seiko mod is a custom-built watch using Seiko-compatible movements and aftermarket parts. It allows for custom styling such as Arabic dials, GMT builds, Datejust styles, Daytona-inspired builds, Nautilus-style builds, and more.

Are Chrome Watches hand-assembled?

Yes. Chrome Watches specializes in hand-assembled custom Seiko mods built with clean styling, quality parts, and everyday wearability in mind.

Can I request a custom build?

Yes. Custom requests such as Arabic dials, different bezels, bracelets, case sizes, dial colors, engravings, and other styling changes may be available depending on parts. Contact us before ordering if you want something specific.

What free gifts are included?

Eligible watch orders include free gifts such as a protective watch case and a tool adjustment kit when the offer is active. These gifts are automatically included with your order.

How long does shipping take?

Each watch is built to order and typically ships within 1–2 weeks of purchase. After dispatch, delivery is usually around 6–10 business days for Canada and the USA, 8–16 business days for Europe and Japan, and 10–24 business days worldwide. Tracking is provided once your order ships.

Will I receive tracking?

Yes. You’ll receive tracking once your order ships, so you can follow the delivery status of your watch and any included gifts.

Do you ship worldwide?

Yes. Chrome Watches offers worldwide shipping. Delivery times and available rates may vary depending on your country or region.

What is your return policy?

Returns or exchanges may be available if the item arrives damaged. Please review our refund policy for the full terms before placing your order.

How do I contact Chrome Watches?

You can contact us through the contact page for questions about orders, custom builds, product details, or shipping.

Still have a question about your order, custom build, or watch configuration? Send us a message and our team will get back to you.