الشحن
Delivery Time
Every watch is built by hand to order and checked before it ships. Most watch orders arrive within 1 to 3 weeks of purchase.
- Build and checks: about 4 to 8 business days.
- Shipping: 2 to 5 business days once it ships, with tracking.
This is an estimate, not a guaranteed delivery date. Some orders take longer because of order volume, customs, or carrier delays, and delivery times vary by destination.
You can check your order at any time on our Track your order page. If you have a deadline or need an update on your order, email support@chromewatches.ca.
Tracking
Once your order has shipped, you will receive a confirmation email with tracking information to monitor your delivery.
Shipping Costs
We ship worldwide. Shipping is free on every watch order. Orders containing only accessories (such as straps, bracelets, watch cases, or tool kits) under $100 USD are charged the shipping rate shown at checkout.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
Shipping Accuracy
Please ensure your shipping address is accurate and complete at checkout. We are not responsible for delays or delivery issues caused by incorrect address information provided by the customer.
Damaged, Incorrect, or Missing Deliveries
Please inspect your watch on delivery. If it arrives damaged or is not what you ordered, contact support@chromewatches.ca within 48 hours of delivery. If your tracking stops moving or your order appears lost, contact us at any time and we will trace it. Full terms are in our Refund, Return & Warranty Policy.
Shipping Protection (optional)
Shipping protection is an optional add-on. You can add it or remove it in your cart before you pay. The price is shown in your cart.
What it covers
- Lost: the parcel does not arrive.
- Stolen after delivery: tracking shows delivered, but you did not receive the parcel.
- Damaged: the watch arrives damaged.
What we do
We check with the delivery company first. If we confirm that your parcel is lost, stolen or damaged, we build and send you a new watch. This is free. A new watch takes the normal build and delivery time.
How to claim
Email support@chromewatches.ca with your order number. For damage, send photos within 48 hours of delivery. For a lost or stolen parcel, contact us within 14 days of the last tracking update.
What it does not cover
A wrong or incomplete address given at checkout, parcels that are refused or not collected, customs duties and taxes, and change of mind. Shipping protection covers one replacement per order.
Orders without shipping protection
A watch that arrives damaged is handled under our Refund, Return & Warranty Policy. If your parcel appears lost, we help you trace it with the delivery company. Parcels stolen after delivery are not covered.
Shipping protection does not change your legal rights.
